Multi Trades Operative – New Homes

Salary: £39,600 – £44,400 per year

Multi Trades Operative required for house builder with sites across Surrey and Hampshire. As the face of Customer Care, suitable applicants will ensure service levels and customer satisfaction are maintained, from the point of customer’s completion on a property through the 2-year warranty period.

RESPONSIBILITIES & ACCOUNTABILITIES

• To ensure all remedials operations undertaken are fully compliant with the company HSE policies and procedures, putting the safety of the teams, contractors, and customer as priority.
• To ensure that the company vehicle is always roadworthy, clean, tidy and that both company and private tools are in good working order and compliant with any testing requirements.
• To take work instructions for the Customer Care Department, ensuring all customer appointments are attended on time to repair defects in a timely manner, to a high standard and ensuring first time resolution.
• To be considerate to the needs of individual customers whilst operating within their home.
• To complete all online reporting via the Technician App, facilitating accurate record keeping of defect resolution and root cause analysis.
• To provide detailed and supporting evidence of all works that are chargeable to a third-party contractor.
• To liaise with and monitor subcontractors working alongside the Customer Care team.
• Where appropriate, to complete inspections of reported defects, providing full details of agreed works to both the customer and Customer Care Department.

Suitable applicants will live in or around the Fleet area to enable a reasonable commute to the appointed sites.

You’ll have excellent face to face customer service skills from dealing directly with homeowners or tenants, a broad multi trades background, a good understanding of construction/house building and be IT literate.

Contracted hours are Monday to Friday – 40 hours per week.

Van, uniform, fuel card and 26 days holiday.