Information Support Officer

Salary: £18.2 per hour

Information Support Officer

£18.2 per hour PAYE / of £18.76 per hour umbrella PAYE

Role Purpose

The post holder will be responsible for dealing with enquiries and complaints relating to highways and parking. The postholder will predominantly deal with parking permit enquiries, either dealing directly with applications, resolving complaints or supporting applicants through their online applications.

Main Responsibilities

• To be responsible investigating and responding to enquiries received in relation to parking and highways services
• To collate information from various sources, including liaising with technical staff services and cross service officers to prepare comprehensive, prompt responses to enquiries.
• To liaise with officers in customer services, the corporate feedback team, assisting with complaint resolution and when required liaise with complainants to ensure a comprehensive understanding of concerns and achieve quick resolutions.

To deal directly with residents by telephone supporting them with online permit applications and resolving their concerns.

• To be proficient in the use of IT systems and to develop detailed working knowledge of service specific IT system ( Taranto System).
•  When required to assess applications for disabled parking bays, or process applications for parking permits.  
• To provide general support to the service management team, and when required organise meetings with external participants and taking minutes of key meetings.