Claims Processor / Administrator

Due to expansion we have 20 Claims Processor / Administrator vacancies available based at Fast Track House, Thornaby. We have both full and part time roles available.

Full time – 37.5 hours per week Monday to Friday, 9.00am – 5:30pm.

The salary is £26,000per year.

Part Time – 20 hours per week Monday to Thursday, 9.30am – 2.30pm.

The salary is on a pro-rata basis.

About the Claims Processor / Administrator Role

As a Claims Processor / Administrator you will be handling the process and administration side of our clients’ PPI and PBA claims. You will be positive and motivated with excellent communication and organisational skills.

Your main duties would be to deliver excellent level of customer service to our clients via competently undertaking the following process tasks:
• Inputting data and maintaining customer records on our bespoke IT systems.
• Producing client/lender correspondence.
• Dealing with customer queries and lender telephone calls, e-mails and faxes.
• Maintaining both manual and computerised filing systems.
• Identify Bright Office problems and suggest system improvements
• Ensuring all documents are handled in accordance to our data protection, scan and destroy procedures.
• Assisting with both incoming and outgoing post as and when required.
• Assisting with sorting and enveloping promotional and bulk process mail as and when required.
• Work towards individual and team KPI’s on a daily, weekly and monthly basis.
• Pro-actively co-operate with other departmental teams to support the smooth running of the company

What we Offer

• Holiday entitlement:

• Full time – 21 days rising to 25 days within 3 years employment, plus bank holidays.
• Part time – is on a pro-rata basis.

• Discount on Quickly Finance Limited products, for example: PPI and PBA claims. These discounts will also be available to friends and family.
• A comprehensive training package.
• Support in obtaining professional qualifications.