Implementation Consultant

Salary: £48,000 – £54,000 per year

Our client, a highly successful tech company who provide e-portfolio systems for the education sector, are looking for someone with an in-depth understanding of the regulatory and statutory requirements relating to public sector funding within the vocational training sector, who wants to support training providers as they introduce transformational technology.

This is an exciting opportunity to play a critical role supporting the growth of their business. The client are incredibly busy in their implementation team and they are looking for a self-starting individual who enjoys a challenge and is motivated by delivering an excellent customer experience. Your role is to make the implementation process as straightforward as possible for their customers. This includes helping customers understand what the system will and will not do for them and making recommendations on how the product can therefore be best used within their particular organisation. This is why it is essential that you already have a strong understanding of how apprenticeships, traineeships, study programmes and other funded training are delivered. You will challenge their customers to think differently and coach them through managing the inevitable change that comes with introducing a new technology system.

Many of their team are permanently remote and split the majority of their time between working from home and working at customer sites. The client are happy to be flexible in terms of where in the country you prefer to be based.

Key Responsibilities
Robust project planning including:

– Effective knowledge transition from the sales team

– Clear definition of project scope

– Securing the relevant internal resources

– Set up of project documentation

Effective project management / coordination including:

– Establishing clear operating expectations at the outset of the project

– Setting up the customer’s product tenant and completing initial configuration tasks

– Suggesting design solutions based on individual objectives and key success criteria

– Owning all project meetings and follow up actions

– Ensuring all project tasks are completed on time and updated in the project plan

– Coordinating and delivering customer training

– Managing scope creep throughout the project, ensuring additional scope is documented and the relevant processes are followed internally

– Managing project risk, escalating project issues to management (where required) and taking ownership for ensuring these are closed out in a timely manner.

Transitioning customers to Customer Success for successful long-term usage

– Ensuring projects are delivered in line with company standard processes and best practice

– Contributing to the continuous improvement of implementation and project management practices and documentation

Skills, Knowledge and Expertise
Required skills and technical knowledge

– Previous experience of working at an ESFA/public funded training provider, ideally in several of the following areas:

– Curriculum Delivery

– Funding and Compliance

– Operations

– Internal Verification

– Quality Assurance

– Experience managing multiple concurrent projects to tight deadlines

– Experience working with technology systems

– Working knowledge of Office 365 applications (Outlook, SharePoint, Excel, Word, PowerPoint etc.)

Key competencies

– Strong, professional communication skills across all channels (face-to-face, email, Teams, presentations, calls, etc.)

– Experienced with engaging and managing stakeholders at all levels

– Strong customer focus, working in partnership with internal and external customers to achieve desired outcomes

– Demonstrated ability to influence in situations without direct authority

– Strong project team management and leadership skills

– Excellent negotiation skills

– Manages project risk and has the ability to predict / recognise issues and create solutions to these issues before they arise

– Works with a sense of urgency and enjoys being busy

– Demonstrates good personal organisation and close attention to detail

– Challenges the status quo, is curious and strives for continuous improvement