Control Room Operative / Scheduler

Salary: £30,000 per year

My client who have been operating since 2015 is a growing provider of manned security services. Their core services include, Key Holding, Alarm Response, Lock and Unlocks, Mobile Patrols, Vacant Property Inspections, Manned Guarding, Site Security, Retail security, Concierge Security, Door Supervision and Event Security for a diverse client base that includes; Councils, Care Homes, Schools, Academies, Universities, Gatehouses, Checkpoints, Zoos, Commercial and Residential companies. I am currently looking for Control Room Operative/Schedulers to work at the company’s Birmingham HQ. The Control Centre is the central communications hub of the Company and is responsible for coordinating several functions from our Head Office based in Tyseley (e.g. this is a communications hub not a CCTV control room. It is a fast-paced environment, providing reactive response to a number of clients throughout the Midlands. The key purpose of the role is to oversee operational matters from the control room. Duties will include covering blow outs, admin, guard welfare calls, scheduling etc. Working flexibility is a key attribute for this role with the shift pattern being 4 shifts on 4 shifts off working 1900 to 0700 on the nightshift or 0700-1900 on the dayshift. I am looking for 2x on the day shift and 2x on the nightshift.

Responsibilities

* To ensure that all sites are covered, and that Officers are deployed in a cost-efficient manner with regard to client requests and company policy.

* Accept allocated tasks from Department Management such as assisting with Call Monitor; Gaps; Confirmations as directed, in accordance with Control Room Training.

* To liaise with all Senior Management and Field Team to ensure requests for shift changes, Officer concerns or relevant requests for assistance are dealt with quickly in an efficient and accurate manner.

* To conduct hourly check calls on officer welfare using Time Gate.

* If emergency cover cannot be found, you will be required to go on site and cover, (nights only and very rare).

* To liaise with Clients and respond to Alarm Response calls to ensure they are met within a set timeframe

* Completing accurately and in a timely manner all incident and accident reports, ensuring these are passed immediately to Management for processing and recording as appropriate.

* To accurately and precisely record all Officer events that impact on business delivery, such as Officer blow-outs and sickness. To use the Audit Trail in Time Gate to record all reasons and changes made.

* At end of shift ensuring a proper and full handover is passed to the Department Management regarding all relevant information and a summary of shift activities.

* To adhere to all practices and regulations contained in your training and to regularly update own knowledge and ensure a clear personal understanding of all processes and procedures.

Relevant Skills and Experience:

* Candidates must already possess a valid SIA license

* Must have control/scheduling experience in the manned guarding sector

* Must have excellent interpersonal communication skills with good organisation and leadership qualities.

* Must be computer literate in Microsoft Office and bespoke systems.

* Should be able to prioritise and organise own workload and work within time constraints with accurate detail.

* Must have excellent personal presentation.

* Experience of Timegate would be hugely beneficial

Salary to £30,000, benefits include free onsite parking, enhanced holiday allowance, Death in Service insurance, enhanced employer pension contribution and access to a workplace health and wellbeing service.

We do try to reply to each application personally, however as you can appreciate we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore if we do not contact you within seven days your application for this particular role has not been successful. However we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers.