Customer Support Executive

Salary: £26,000 per year

Our key client is a Nationwide manufacturer and supplier of Insulation, Decorative Cladding, Facade Systems, Building Boards and Fire Protection Products to the Construction and Engineering industries.

They currently have a vacancy for an energetic Internal Customer Support / Sales Person to join their Bristol branch.

You will have an excellent attitude, and great communication skills. This is a good place to work where people are employed for their positive attitude first and foremost.

Job Content / Principle Accountabilities & Objectives

· Answer telephone and take messages accordingly.

· Achieve targets set by the business/management.

· Call new customers to find out their requirements, identify our market and offer our services/products.

· Regularly contact existing customer to maintain the relationship and increase sales.

· Identify products that customer’s purchase which we can assist them with.

· Build strong working relationships with customers via the telephone to help achieve sales growth for your branch.

· Listen to customers’ questions and concerns, and provide answers or responses.

· Chase orders once quoted and ascertain what is required to win the order.

· Provide information about products and services.

· Send quotations to customers and record them on the system and/or in your day book.

· Place direct sales orders, manage delivery dates and always look for upselling opportunities.

· Take customer orders, process on the system and manage the stock availability.

· Review or make changes to customer accounts.

· Handle returns or complaints.

· Record details of customer contacts and actions taken.

· Refer customers to supervisors or more experienced employees.

· Identify when an Area Sales Manager may be required to call on customers and pass their details across.

· Meet on time in full requirements for customer orders.

· Liaise with customers for any amendments or changes to their orders.

· Send customer acknowledgements for acceptance.

· Liaising with other departments within the business.

· Filling in reports where required for daily activity.

· Keep pricing folders up to date and notify customers of all relevant price increases.

· Attend training sessions to adapt skills within the business.

· Demonstrate Flexibility and team-working to improve efficiency and overall effectiveness.

Job Types: Full-time, Permanent

Entry Level Salary: £26,000per year.00-£26,000 per year

Experienced Level Salary: £26,000per year

Additional pay:

* Bonus scheme

Benefits:

* Company pension

* On-site parking

Schedule:

* Monday to Friday

Application Details

Should you be interested in this post, or, would like to know more we would be delighted to hear from you – please attach your CV and a brief covering note confirming:

Availability for interview:
Earliest start date:
Minimum salary:

By submitting your C.V, we assume that you are happy for us to represent you and you wish to apply for the vacancy as described. Please contact the recruitment consultant concerned for more details.

This vacancy has been posted by Elite Employee Please note that Elite Employee is a Division of Employee Finder Limited – a recruitment agency, presenting this vacancy on behalf of our end client, whom we provide recruitment consultancy services to.