Customer Service Administrator / Laboratory Assistant

FREE PARKING! MARKET leading company with more than 20 years’ experience in their sector. Founded by some of the most talented professional’s in the field. Organisation have a large order book with a very bright future ahead.

Salary: £26,000per year

The Role: Customer Service Administrator / Laboratory Assistant

Customer Service Administrator / Laboratory Assistant, working within a busy test laboratory who work with a range of public and private sector customers. A varied position that will involve: –

Telephone based Customer Service – Speaking to Customers to provide updates and also deal with any enquiries the customer may have.

Data Input – Uploading results & data in to CRM software in order to produce graphs, reports for evidential purposes all data must be correct so accuracy is key.

Preparing Samples – FULL TRAINING WILL BE PROVIDED. Handling samples and preparing them for DNA analysis within the laboratory.

Typing letters, E-mails and any other correspondence for senior management and other staff members in order to send to customers

The Candidate: Customer Service Administrator / Laboratory Assistant
Good customer service and administration skills are essential.
Previous experience in a customer service or administration role are essential.
Must be willing to undergo basic sample handling training.
Must have previous data entry experience.
Good IT skills are essential, including MS Office.