Service Advisor – Franchised Motor Dealership

Our client requires an experienced automotive Service Advisor with recent Main Dealer experience to work within their busy Service department in the West London area.

Salary: 22k-26k Basic, 32k OTE
Hours: Monday – Friday 8am-6pm, Saturdays 1 in 2, 8:30am-1pm

You will need to be a confident relationship builder, able to influence and advise customers on minor technical and motor related issues whilst delivering a first class service. You will also need to achieve the company objectives and targets as set out by this Motor Trade Main Dealership.

You will be working alongside a team of Service Advisors and be responsible for providing a proactive service to customers requesting to schedule their vehicles in for a service, maintenance or repair work and arranging where necessary a courtesy vehicle.

You will be greeting customers in to the service department, extensive liaison with the technicians in the workshop to chase work in progress, keeping customers informed, and gaining authorisation for any additional work to be carried out.

You will take ownership of customer queries and resolve all issues through to your customers satisfaction, following the protocols set out but this Main Dealer.

Experience is NOT essential. Our client would in fact prefer to recruit from the Hospitality Industry or similar and train the successful applicant from scratch. So long as you have customer facing experience in a customer centric environment, are presentable and professional, have excellent IT and organisational skills then please allow us to consider your application.

You must also possess a full UK driving licence as part of the role as a Service Advisor may require you to move motor vehicles.

Due to the volume of applications we receive we will only be able to contact you should your skill set and experience match our client’s requirements.