Customer Services Representative
Full job description
WasteRecruit Ltd
Salary: £26,000 per year
Customer Services Representative
South
£-Competitive Salary
Our client is a well-established regional commercial waste management and recycling business. A vacancy currently exists for a Customer Services Representative.
Reporting to the Customer Services (CS) Manager and working within a team of Customer Services Representatives, your main responsibilities will include:
* Handling telephone calls and deal with customer enquiries effectively and efficiently
* Order processing which includes dealing with orders received via telephone, email or post
* Liaising with internal departments and external suppliers
* Effectively handling and resolving day-to-day issues identified internally and reported by customers. Understanding when to escalate a problem or enquiry.
* General administration duties
* Dealing with customer documentation
* Preparing internal and customer reports as required on a weekly or monthly basis as per the customers’ requirements or as requested by the CS manager.
Experience, Qualities and Competencies
* Previous experience in the waste management sector
* Sales or customer service background
* Excellent call handling skills
* Excellent oral and written communication skills
* Good at information seeking and handling
* Excellent problem-solving skills
* Able to manage multiple tasks
* Attention to detail
* Flexible and proactive attitude
* Driven and positive
* Commercial awareness
* IT literate – excellent working knowledge of Word, Excel and Outlook. Aptitude to learn waste management software.
* Team player
Core hours are 8:30am – 5pm, Mon-Fri.
J8754
To apply for this job please visit definitejobs.co.uk.