Team Manager – Contact Centre Operations

Team Manager – Contact Centre Operations
Salary: £31,200 – £33,600 + Bonus, Benefits
Location: Alton, Hampshire

Are you an inspiration Manager with the ability to lead and motivate a team?

We are seeking passionate and pro-active candidates with the ability to manage and lead a team in a busy fast paced office environment. The positions offer tremendous opportunity for career progression.

Responsibilities will include:

Managing external client relationships to ensure a high-level of customer satisfaction
Manage and lead a team
Act as a point of escalation for client issues/calls
People Management
Client engagement
Staff Training and development
Attending regular client meetings
Managing performance of staff
Review and report on Contact Centre Performance
Development of strategy that will positively influence the performance of the business

Applicants should have:

• Prior experience managing a team in a busy and fast paced environment
• Strong leadership skills
• The ability to motivate a team
• The ability to develop strong client relationships