Mandarin Speaking Admin Assistant

Our client is a very successful and well-respected business within the Travel industry. They are a friendly, hard-working organisation offering great opportunities for the right candidate and they are looking for a Mandarin Speaking Admin Assistant.

Your key duties will be:

To assist with operational tasks and queries from our Chinese customers and agents alike in the Operations team.
Dealing with all pre booking and in resort issues from our Chinese customers
Assisting customers and agents with amendments to bookings
Liaising with Chinese agents supporting them with our booking process
Responding to customer email within 24hr period
Investigating and responding to all post departure complaints
General adhoc administration duties

We are looking for someone with the following skills and experience:

Candidates must be able to understand, speak Mandarin, read and write (Simplified Chinese) and English with the highest levels of proficiency and accuracy.
Must have the eligibility to work full-time in the UK.
Excellent communication skills and a good telephone manner (Mandarin & English)
Good attention to detail
Experience with spreadsheets and the Internet
Previous experience with a travel administration role desirable but not a necessity
Knowledge of Excel and Word is needed

The role is 42.5 per week, worked in shifts over five days including weekends and public holidays, (2 days off per week). Team to cover 24 hours on a rota.