Client Support-Chinese Speaker

New Accounts Assistant-Chinese speaker

Job Purpose:
To participate in the new account opening facility within the business and to ensure that all accounts are opened in line with legislative requirements and in timely manner.

Roles & Responsibilities

Main duties
– Open new accounts on a daily basis where new accounts applied for by external clients.
– Open corporate accounts in line with account opening procedure.
– Open IB accounts in line with procedures and deal with any IB queries.
– Liaise with clients to obtain missing or additional documentation and, where necessary, doing so in a second language.
– Ensure full security and ID checks are completed in line with procedure, using Complinet and other ID tools as required.
– Liaise with the other departments regarding any account queries.
– Provide reports as required regarding new account status.
– Update Salesforce and Accounts spread sheet for every account.
– Send out welcoming emails to new account clients.
– Deal with any queries from Sales team relating to new accounts.
– Liaise with Compliance regarding any account queries, ID inconsistencies or any suspected fraudulent activity.
– Be fully aware and up to date with FSA regulations regarding account opening and AML requirements.
– Advise the business of county blacklists for accounts and communicate any extra ID checks required for certain countries.
– Any ad hoc duties as required by the manager and business needs.

Qualifications required
– Educated to degree level

Essential skills
– High level of Chinese (oral and written)
– Experience of working in a similar environment
– Have excellent data entry skills
– Excellent attention to detail required
– Ability to work under pressure and to set deadlines
– Excellent customer service skills and telephone manner

Desirable Skills
– Have a knowledge of PEP, Sanctions & AML regulations
– Be aware of FCA regulations and handbook