Trainee Field Service Engineer

Do you have a degree or a recognised Apprenticeship in Electrical/Electro-Mechanical discipline?
Are you willing to travel upto 60% of time?
Are you well organised, flexible, with the ability to communicate effectively both verbally and written, focused, self-motivated, with the ability to prioritise workload and work under own initiative?

Field Service Engineer urgently required for a leading provider of scientific and analytical instruments. We are looking for an experienced person with a background in electronics, chemistry/mechanical or physics. In this role you will be servicing testing systems for the automotive sector including emissions, driveline, automation, engine and brake testing products.

MAIN PURPOSE OF JOB:
The servicing and support of company manufactured testing systems for the automotive sector at customer site in Essex. This work will include, but not be limited, to: installation and commissioning, preventative maintenance, troubleshooting / field rectification, service technical support and customer training.

MAIN RESPONSIBILITIES AND DUTIES:
• To carry out routine maintenance and servicing and breakdown repairs of company manufactured equipment – primarily on customer sites but occasionally in the company service workshop.
• Support installation, commissioning activities, field troubleshooting and upgrade campaigns.
• To train customers in the proper operation of the equipment where required.
• To train customers in the routine maintenance of the equipment where required.
• From time to time provide more detailed Service Technical Reports on specific product or customer issues. Occasionally to develop and manage field troubleshooting guides and techniques and upgrade campaigns.
• To provide telephone technical support to customers as and when practical.
• To train other service personnel in service of equipment – by a combination of “formal” written and verbal presentation at base and on the job training at customer sites.
• To attend project meetings and report back to other members of the department as necessary.
• From time to time to report warranty problems back to the manufacturing company using the CS sheet
• To undertake other tasks as directed in support of the service organisation.
• Responsibilities common to all members of the Service Department:
o To carry out all activities with proper regard for personal safety and the safety of colleagues and customers.
o To conduct business with customers in a professional and courteous manner under all circumstances.
o To work in conjunction with Service Coordinators/Team Leaders to ensure efficient coverage of customer sites and maintain company reputation for fast response.
o To keep abreast of relevant product developments and in particular to maintain any product information in an up-to-date and orderly manner.
o To ensure that all work and parts are properly recorded and Service Reports are completed and forwarded to relevant Service Coordinators in a timely manner.
o To ensure proper control and security of vehicle spares stocks (Where applicable)
o To maintain personal and departmental equipment in a safe and tidy state.

PERSON SPECIFICATION
Skills and Experience:
Essential
• Recognised Apprenticeship in Electrical/Electro-Mechanical discipline.
• Computer literate.
• MS Office.
• Good knowledge of the English language, both oral and written.
Desirable
• Experience in Automotive Testing or Research & Development environment.
• Knowledge of Speed Drive control systems.
• Knowledge of Gas Analysis

In return you will work for a company that prides itself on how well employees are treated an rewarded, a competitive salary of £30,000 – £42,000 + bonus, car allowance, 5% pension, flexible benefits and flexible working.

The team culture is friendly and happy and most staff stays there for 10-17 years plus due to the enjoyable work and environment.
Interviews will be held ASAP and all applications will be responded to