Service Advisor – Trainee or Experienced

Due to the continuing business requirements of our client, they are seeking both trainee and experienced Service Advisors to join their team.

The role
Reporting to the Service Manager, the successful Service Advisor will be responsible for; promoting the core values of our client – Welcome, Rapport, Up-Sell, Up-date & Thank you; arranging bookings ensuring that the personal/vehicle details are correct; printing and pre-conditioning of job cards ahead of visit; pre contact customer ahead of visit as relevant to confirm visit C/D, L/car docs i.e. drivers licence; face to face contact managing the visit for start to finish; ensuring accurate entries of customer details are recorded on to the database; offer and sell available products to customers to agreed targets; ensure costs and method of payment is establish before work is started and take payments; regular repair updating to customers ensuring a smooth and professional service; explain invoice, VHC and work carried out on collection of vehicle; carry out customer follow ups following visit ensuring visit and work done was all ok; contact ‘no shows’ daily to rebook jobs; control issue and return of loan cars to meet business and legal requirements; manage work in progress daily, rebook customers where parts have been ordered; undertake all other relevant duties associated within the role of Service Advisor as directed.

The Candidate
The ideal Service Advisor will have a proven track record within the motor trade, but our client will consider people from other customer service backgrounds. You will be a confident communicator with a professional and friendly manner. You will put customer service at the forefront of everything you do to ensure 100% customer satisfaction. You will also be computer literate and ideally have a full UK Driving Licence.

You will work Monday to Friday 8am – 6pm, and alternate Saturday mornings.

In return for your hard work you will be offered a competitive salary of subject to experience + upsell bonus and performance bonus, company pension and 20 days paid holiday rising to a maximum of 25 days with length of service. Your basic salary is paid monthly and bonus a month in arrears.