Maintenance Coordinator / Call Handler

Salary: £26,000 – £26,400 per year

Customer Service Representative/Maintenance Coordinator

V-Recruit are currently recruiting 3 x Customer Service Representative/Maintenance Coordinator to start work in Doncaster, as soon as possible on a permanent, full-time basis.

Our client are a property and facilities management specialist, who are looking for experienced and organised customer service representatives to join their growing team. They have a forward-thinking approach, with both staff and customer satisfaction and welfare at the heart of everything they do.

Role Overview

The overall purpose of this role, is to manage and resolve facility and property related queries and issues, liaising with both tenant and contractors.

You will manage a caseload of tenants/properties in a specific geographical area and provide support and guidance to the customer throughout the process of any planned and reactive maintenance and/or repairs.

Your main duties will include:

• Responding to and prioritising incoming repair/maintenance requests from tenants in your assigned geographical area and portfolio of properties
• Authorising works to be carried out in accordance with authorised values
• Obtaining quotes from, selecting, and instructing appropriate contractors, from an approved list, ensuring that they are offering both competitive and realistic rates, and best service, in line with company standards
• Regularly liaising with both tenants and contractor, ensuring tenants get an excellent level of service and regular updates regarding the status of repairs to their properties
• This role will sometimes require you to deal with upset, angry and frustrated customers, and will therefore require you provide service with appropriate levels of empathy, compassion, and consideration for the tenant’s situation
• Receiving and recording invoices for works carried out, and reconciling them against orders /quotations, before authorising for payment

Specifics of the Role

These are full time, permanent positions

These roles are fully office based, but there is some flexibility in start/finish times between 8.30am-5.30pm.

Monday to Friday working only (no weekends)

£20,800 – £22,00 depending on experience

Benefits include 30 days annual leave (plus bank holidays), free access to an on-site gym, enhanced company pension, private health care, and share-related bonus structure in place.

Employees will also be able to take advantage of staff social events, professional mentoring schemes, career related training and development opportunities

Candidate Requirements

This role includes working within a busy, fast-paced team and therefore we are looking for applications from candidates who have the following skills, attributes, and experience:

• The ability to selfmotivate and organise own workload of varying quantities, as well as supporting other team members, where appropriate and able
• Prioritising both tenantfocused and administrative duties
• The ability to meet tight deadlines and set realistic customer expectations, whilst maintaining good relationships with both contractors and tenants
• Previous experience in dealing with contractors and/or tenants, would be an advantage, although full training will be provided to candidates possessing other desired skills and attributes

 To Apply