Emergency Call Handler Immediate

This is an excellent opportunity to work for a leading Castle Donington client. Our client are looking for dedicated customer service professionals who want to work for an organisation who focus on the service they deliver to their clientsThis role is an immediate start and requires candidates to be available to work various shifts including weekends.

This role would suit someone with at least 6 months experience in retail/ hospitality/ Call Centre.

Our client offer excellent training and a great working environment. They are dedicated to supporting their employees.

Key Responsibilities:

•To deliver outstanding quality of service consistently
•To answer calls in a timely and professional manner
•To liaise effectively with all department colleagues and staff throughout the business
•To conduct yourself with professionalism at all times to the required company standards

•Skills Required:

•You must have previous customer service experience
•You will be a competent typist and computer literate
•You will possess a great telephone manner
•You will be able to display great empathy
•You will have experience in dealing with irate customers and managing expectation