Technical Support Analyst

Salary: £600 – £702 per day

Julie Rose Recruitment is looking for a Technical Support Analyst for a software company in Croydon. The purpose of the role is to provide a technical service for the internal and external clients.

This role boasts excellent training and career structure. Full training is given and a great career path offered within IT, development, testing and client support.

Optional working from home is being discussed and envisaged may continue in the future with 1 to 2 days working in the office. Staff are currently working from home due to the pandemic.

Main duties will include:

Provide first point of contact for client queries (internal & external)
Management of problems from initiation to resolution
Primarily website, telephone and email-based, on-site support as required
Database administration
Arrange releases of upgrades, installations of new software and maintenance of existing software
Prioritising work and working within a small team
Person specification:

Educated to degree level (Science/Maths/IT)
Three A-Levels (one of which must be science or maths based)
Excellent communication skills 
Excellent analytical and problem-solving skills
Good team player
Desirable skills/knowledge:

Programming experience, preferably VB/VB.NET
SQL DBA Skills
Knowledge of Internet technologies
Windows Server support
IT helpdesk
Ability to work from home
This role offers great benefits including 22 working days holiday per annum, exclusive of public holidays. The option to join a pension scheme and loyalty awards.