Customer Service Advisor Administrator

Salary: £26,000 per year

Our client is seeking a Customer Service Advisor – Language Speaker ideally Spainish

With a century in locking security, our client has become expert developers of smarter locking technology. From humble origins to a global presence – an independent, family-owned business with a focus on quality and a 100-year legacy of product innovation. They are looking for a Customer Service Advisor, ideally able to speak a Spanish, to join the small, friendly, customer service team based Eastbourne Head Office.

You must be a pleasant and courteous person who strives to ensure the customer experience is delivered to the same high standards as their locks. You must be confident dealing with all levels of staff, from management to director level, and keep a level-head when dealing with customers. This role also includes account management, with a pre-defined customer base, so the ability to build and maintain relationships is a must.

Main Duties
• Managing a pre-defined customer portfolio.
• Receiving enquiries from new and existing customers via phone and email.
• Providing technical advice about our products and liaising with Technical Sales Managers where required.
• Raising quotations and sample requests and actively monitoring progress.
• Managing an Opportunities report.
• Carrying out cycle calls to monitor customer satisfaction and business performance.
• Managing the CRM system including logging any correspondence and updating details.
• Processing incoming purchase orders.
• Despatching both UK and Export orders.
• Liaising with Production regarding stock levels and lead-times.
• Managing a Special Price List for applicable customers.
• Any other tasks required by the Customer Service Supervisor or Head of Sales.

Person Specific
• Educated to GCSE level, or equivalent, with a pass in Maths and English.
• Two years’ experience in a customer service role or sales office.
• Able to speak a foreign language.
• Excellent attention to detail and accurate data entry skills.
• A willingness to learn and develop new skills.
• Good IT skills, particularly in Excel and Word.
• Strong interpersonal skills.
• Eligible to work in the UK.

COVID-19 considerations:
We are a fully compliant, COVID safe, workplace.

We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.