Customer Service Supervisor / Manager

Salary: £28,800 per year

CUSTOMER SERVICE SUPERVISOR / MANAGER – READING – up to £35,000 plus bonus

We are looking for an experienced Customer Service Supervisor/Manager to lead and develop our small team based in central Reading. The team consists of individuals who respond to and convert enquiries from potential customers and others who focus on ensuring our existing customers receive a first class service.

The successful candidate will:-

• have proven experience of managing a service based team
• have a hands on, can do positive attitude
• be results driven and set high standards for themselves and their colleagues
• enjoy coaching and developing others to succeed
• cope well in a busy, fast moving, environment
• have an understanding of CRM systems and how they can be used to improve efficiency
• be proactive and willing to challenge the status quo
• be attracted to working for a small company where your efforts can make a tangible difference
• have excellent written and oral communication skills

A minimum of 2 years relevant experience is required although no experience of our industry is required. Whilst this is a new position, the role is currently being performed by one of our existing managers who will provide full training and support during the transition.

This is an important, high profile role. Reporting to one of the directors of the business, you can expect to progress within the company if you perform well in the role. This position is full time and offers a base salary, pension, free parking and performance related bonus.

Salary is commensurate with experience and abilities. We have indicated a wide range as we are happy to consider both those newly into supervisory/management roles and those far more experienced who can already demonstrate a strong track record of achievements in their prior roles.

COMPANY BACKGROUND

SwimExpert was established in 2006 and we provide one-to-one private swimming lessons for all ages, through a number of locations throughout the South of England as well as small group children’s lessons under our HydroKidz brand. We also sell swimming equipment through our own webshop, Simply Swim. Our office team is based in Central Reading in lovely offices not far from the railway station and with free parking available if you drive.

Job Types: Full-time, Permanent

Salary: £28,800per year