School Clearing Desk Support / Data Entry Clearing Desk Support

Job Title: School Clearing Desk Support / Data Entry Clearing Desk Support
Salary: £26,000per year
Service: Academic Registry

Job Purpose
We require temporary members of staff to support a busy University within East London during the Late Summer Recruitment and Clearing operation.

Key Duties and Responsibilities
Respond to telephone / e-mail / in-person enquiries from applicants seeking HE place September 2015
Provide information on the universities programmes and entry requirements
Make decision on entry for applicants within prescribed parameters
Accurately record applicant details on application pro-forma
Accurately record applicant and offer information within University database (SITS)
Despatch offer correspondence within timely manner for those without e-mail addresses
Referral of application to appropriate School staff or Admissions Team where decision on entry is outside prescribed parameters
Undertake conversion activities such as outbound telephone calling and mail shots; record outcomes on SITS database or other systems

The ideal Clearing Desk Support Officer would have the below skills and experience

A level or equivalent or relevant work experience
of customer focused role
Experience of working in a telephone call centre
Knowledge of UCAS Tariff and University application process

Skills and Abilities
Good IT Skills (inc. MS Office and some experience of using databases)
Excellent verbal and written communication skills
Ability to work as part of a team
Ability to work to deadlines
Ability to master new processes and procedures quickly

Personal Attributes and Qualities
Good social, interpersonal and customer service skills
Friendly and approachable
Ability to work calmly under pressure
Adaptable and flexible attitude to work
Good telephone manner

Circumstances
Ability to work flexible hours including evenings and weekends
Application process
Group assessment interview
Length of assignment:

It is envisioned that the assignment will last the first two weeks however this is subject to volume of calls and student demand which could change at short notice.

Spring Personnel Ltd is acting as an Employment Business in relation to this vacancy.

Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.
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