Key Account Planner / Scheduler

Our prestigious client based in Stone is looking for a Key Account Planner/ administrator to join their busy team. The role will initially be reporting to the Operations Manager for the purpose of processing all customer vehicles in accordance to target and KPIs. The business is rapidly expanding. This is a good opportunity to get on board with a company that invest in their staff and is a known market leader in their Industry.

Duties will include:
·Action estimates to ensure a smooth operational process

·Accurate and timely maintenance of internal systems to ensure up to date information on all customer vehicles

·Ensure the accurate pricing of estimates and liaise with the Inspection Teams to ensure consistency for the Customer

·Monitor vendor quotes

·Liaise with partners to establish best routes of repair

·Process the up and downgrade of vehicles in accordance with Customer requirements and ensure system is updated at all stages with accurate information

·Maintenance of accurate customer reports

·Monitor vehicles within the repair environment and ensure all vehicles are processed quickly and to required standard adhering to stock age profiles

·Precise data entry

·Monitor outstanding queries and take relevant action

·Administrative support for operations department as required

·Ad hoc duties as and when required

Knowledge, Experience and skills:

·Ability to communicate with customers, via telephone and email in a professional and proficient manner

·Strong planning and organisational skills with a keen eye for detail

·A positive and amenable character in challenging situations

·An excellent team player but also able to use initiative and work alone

·Have a flexible approach to the changing demands of the role

·Resourceful and a good decision maker

·Proficient in Excel and Outlook

·Knowledge of Navision & experience of automotive or logistics background would be beneficial