Export Administrator – Fluency in Italian and English

Salary: £40,800 per year

Export Administrator – Fluency in Italian and English

Mansfield area – hybrid working available after probation

£40,800to start, reviewed every 6 months up to the current 2-year salary of £34,000

Our client is an established, family run business based in the north area of Nottinghamshire. They are looking for an Export Sales Administrator fluent in Italian and English.

The role is to provide full administrative support to overseas agents, distributors and customers. This involves dealing with a wide variety of customer enquiries, order processing, quotations, despatch and all aspects of customer service.

Person Specification:

• Fluency in Italian and English (if English is not mother tongue it must be near native)
• Customer service experience essential
• Knowledge of export sales admin
• The candidate must demonstrate a professional and mature attitude with the capability to work independently using initiative
• Highly organised, with the experience of working in a fast moving business environment.
• Proven ability to work to tight deadlines

Key Duties:

• Accurate Order Processing
• Ensuring queries from Agents/Customers are resolved efficiently
• Processing credit & return requests
• Organising return shipments from distributors
• Confirming delivery date information and keeping Agents/Customers updated
• with backorder information
• Ensuring despatch of orders with correct documentation
• Chasing parcels with carriers
• Providing feedback on product and service/operations to Export Office Manager
• Confirming special price agreements
• Following through sales enquiries from new contacts
• Coordinating visits from agents/distributors
• Maintaining and updating orderly filing systems
• Translation of letters/documents/promotional material into relevant foreign languages.
• Interpreting during visits from overseas Agents and if required overseas

Other Information:

• The core hours of work are Monday – Friday, 8.30am – 5pm – with flexibility on either side of this.
• The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities

Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven’t had a response within 48 hrs, please assume you have been unsuccessful.