Sales Administrator

Salary: £26,000 – £28,800 per year

Customer Service Coordinator / Sales Order Process Administrator
Castle Marina, Nottingham
£Competitive plus annual bonus
35 hours per week, Monday to Friday

Overview:

Our well-established professional client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business.

They are looking for a Customer Service Co-Ordinator / Sales Order Process Administrator to process customer and supplier orders, delivery requests and accounts to ensure that customer needs and service levels are achieved.

Duties will involve:

* Create and update orders and delivery requests in accordance with the Company’s procedures

* Develop and maintain good and effective working relationships between customers, suppliers and sales staff

* Support the sales teams in their objectives

* Ensure prompt action and progress of call offs and queries received from customers, suppliers and sales staff

* Check customer and manufacturer acknowledgements

* Monitor customer credit status in conjunction with Head Office and ensure that company Credit Control procedures are always adhered to

* Work with colleagues to achieve team objective and KPI targets

* General office duties such as visitor reception, admin and filing

Essential Experience:

* Well-developed telephone call handling skills

* Have excellent written and oral communication skills

* Must be able to communicate effectively and be polite and assertive when required

* Demonstrable experience of sales order processing using sales order processing systems

* Ability to work calmly under pressure and make correct decisions

* Ability to listen and be patient when required

* Able to work accurately and quickly

* Must show evidence of being organised and responding promptly

* Evidence of building relationships with customers or suppliers

* Have relevant experience of customer service support and administration

* Good IT Skills – Outlook, Word, Excel and general Windows environment

* Must reside within a commutable distance form the office

Desirable Experience:

* Knowledge of the construction industry

* Knowledge of managing orders within customer credit limits

* Experience of dealing with invoice queries

Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven’t had a response within 48 hrs please assume you have been unsuccessful.