Customer Service Administrator
Full job description
Platform Resourcing
Salary: £26,000 per year
Platform Resourcing are working with a well-established firm based in Ystrad Mynach to find a Customer Service Administrator to join their growing team. The successful candidate will have experience in dealing with customers across various platforms including over the phone and via email, and will be a strong, proven administrator.
Benefits:
* Successful and stable company
* Friendly supportive team
* Salary: £26,000
* Monday – Thursday 8.45am – 4.45pm and 4.30pm finish Friday
* 23 days holiday plus 8 bank hols
* Contributory pension
Customer Service Administrator Duties:
* You will work in a small and friendly office in a fast-paced environment, providing excellent support to customers.
* Monitoring multiple platforms including emails, responding to all customer enquiries
* Taking inbound phone calls from customers, providing help and advice as required
* Recording customer and order information onto the system
* Take and process customer orders
* Responding to product specific enquiries, or queries regarding stock availability, pricing, lead and delivery times etc.
* Ensuring databases are updated with all relevant account information
* Ensure all orders are inputted in an accurate and timely manner.
* Understand customer needs in line with the needs of the business
* Liaising with other internal teams to answer any outstanding queries.
* Arrange call backs and forward information requested by the client.
* Handling complaints effectively throughout until resolution.
Essential Skills:
* Experience within Customer Service focussed position is a MUST within an office or call centre environment
* Ability to multitask in handling incoming phone calls AND emails from customers is essential
* Strong administration skills (Use of Microsoft Office packages including Word, Excel and Outlook).
* Good telephone manner – confident to liaise over the telephone
* Strong communicator both written and verbal
Privacy and General Data Protection
Policy By applying for this position, you are giving consent for Platform Resourcing Limited to contact you regarding this vacancy and to discuss potential opportunities that would be seen to be in both parties’ interest for the explicit reason of assisting you to find work. Your details will not be passed on to any prospective employer/s without your prior consent. Platform Resourcing will not share any of your details with any third parties unless deemed suitable by you as the applicant/data subject.
The above is a general overview and should not be used as a comprehensive list of Platform Resourcing Limited’s commitments. You can find more information on how we handle your data please see our Data Protection and General Data Protection Policy within our policies page on our company website.
Platform Resourcing are advertising this vacancy and are acting as an employment agency
To apply for this job please visit definitejobs.co.uk.