Helpdesk Administrator

Salary: £26,000 per year

ARH Group are leading experts in Facilities Management, Building Services and Process Engineering. Established in 1990, we have developed enviable knowledge and expertise that allows us to deliver a truly integrated service to our clients.

We are currently recruiting for a Helpdesk Administrator based at our Head Office in Shrewsbury. This is a full time, temporary position initially for 6 months, with possibility to extend or become permanent.

In this role, you will be required to manage all administrative tasks for the Helpdesk, including:

* Arranging holiday and sickness cover for Engineers

* Completion of the Out of Hours rota

* Maintenance of master databases

* Management of Engineer diaries, including jobs, time off and training

* Use of specialist systems such as Quartix

* Weekly MI reporting and KPIs

* Planning site audits

* Recording of temporary labour hours and PO processing

This list is not exhaustive. Some additional tasks may form your day-to-day workload.

Essential Criteria:

* Strong administration and organisation abilities

* Extensive knowledge in Excel

* Customer Service skills

* High attention to detail

* Ability to use specialist software to input records and run reports

Flexible working arrangements may be discussed at interview.

Please submit your CV as part of the application process.