Assessor / Trainer (Hospitality and / or Customer Service)

Assessor / Trainer (Hospitality and/or Customer Service)
Cambridge, Watford, Stevenage, Hertfordshire
Salary up to £26,400gross per year
Fixed Term Full Time for 12 Months

Looking for a new challenge?
Are you an existing Trainer Assessor or do you have at least 3 years’ experience working in a hospitality or customer focussed setting, ideally at team leader or manager level? Do you have customer service experience? Do you have a passion for helping people? Want to make a difference to someone’s life? Interested in teaching? Then this may be the perfect opportunity for you!

What will the role involve?
Working “in the field” with full caseload, you’ll cover Cambridge, Watford and Stevenage, working with one of the largest restaurant chains internationally. You will need access to a car that’s covered by business insurance, along with a clean driving licence.

You’ll manage your own diary and will work a 37.5 hour week, with occasional evening and weekend work as determined by the needs of your learners. You’ll train and support learners to successfully complete their apprenticeship in the workplace, through face to face discussions, remote assessments and the use of internet based portfolios.
You will provide outstanding support to Apprentices alongside Crew Trainers and Functional Skills Tutors using a variety of teaching, learning and assessment methods. You will ensure learners are stretched to their potential in order to obtain maximum output with their potential to achieve their qualification in a timely manner.

What skills are we looking for?
To be successful as a Trainer Assessor with our client you must be approachable, self-motivated and possess high levels of empathy. You must be an excellent negotiator and able to use your initiative to solve problems, often involving different stakeholders.

You must be comfortable working with a range of IT packages so that you can access and utilise the technology available. You will need to hold a minimum of level 2 Functional Skills in Maths and English in order to assist your learners.

What’s in it for you?
Competitive salary (pending experience and qualifications), Subsidised broadband, Childcare vouchers and other great Flexible Benefits, Mileage rate of up to 40p, Up to 28 days annual leave, Flexible working hours around the needs of your learners, Training sponsorship arrangements, Career development and promotional opportunities, Comprehensive training and induction programme led by our client