IT Support Engineer – Field Based

We are SCC – Specialist Computer Centres, the leading IT services provider in Europe.

We now have an exciting career opportunity for a talented field based IT Support Engineer to provide break/fix repair services for our customers in the North West.

Skills knowledge & Experience:

* Experienced IT support engineer with Hardware Break Fix and Software/ Operation System – Desk side support experience.

* Previous experience in a field based role with good printers and/or electro-mechanical experience.

* Good diagnostic and problem solving skills combined with extensive hardware break fix experience primarily on Intel desktop, laptop and associated peripherals.

* Printer repair experience on major manufacturer’s equipment, I.E. HP, Lexmark, Epson. In addition familiarity with network operating systems, MS Office, Windows operating systems would be advantageous.

* Full UK driving licence, physically fit to lift, carry and install IT equipment and peripherals

* The role will also involve some installation, moves and changes work, software re- builds, desk moves and telephone patching.

* Based out of our Warrington branch working at client sites configuring applications and hardware on new and existing IT and related devices, including, Desktop, Laptops, Thin Client, Printers, Servers, Switches/routers etc.

* Attending required sites in a timely manner, providing quality solutions to application and hardware problems reported by the customer. This will include reloading operating system, building images, copying data and other information, identifying required parts and replacing parts.

* To advise the customer of problems and keep them informed and updated of the planed resolution and escalate the call if necessary.

* Proactively maintain contact with the relevant area coordinators throughout the day to effectively allocate and manage calls efficiently.

* To promote SCC in a positive and professional manner

We offer a Salary: £26,000 per year together with company van, pension, healthcare and life assurance together with other large company benefits and unrivalled career prospects.

Interested?

Then click the response button now