IT Support Engineer
Full job description
Jam IT Consultancy LTD
Salary: £60,000 – £66,000 per year
IT Support Engineer, 2/3rd Line, for a Global Intelligence Company.
4+ years of experience working in a help desk environment
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
IT Support Engineer, 2/3rd Line,
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent oral communication and writing skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science or relevant field
Available to provide afterhours support 24/7
Technical Requirements
Microsoft Windows Active Directory
Citrix XenDesktop VDI
iManage document management system
Avaya/Mitel phone system
Microsoft Exchange
Microsoft Teams
Microsoft Office
Adobe Acrobat
Various in-house developed web applications
Understanding of basic network/internet protocols
Knowledge of IOS and Android mobile devices
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