Customer Support Administrator

Customer Support Administrator
£15,000
Reference: 913150

Our client is a successful automotive organisation based in the Leeds area. They are seeking a Customer Support Administrator to assist in the management of their fleet of vehicles, and to provide a consistent level of customer service.

As Customer Support Administrator you will:

* Provide support to the Fleet Sales department in an administrative and account management capacity
* Take full responsibility of the customer accounts under your supervision
* Supply a consistent level of customer service, representative of the retailer and manufacturer
* Develop and maintain a complete knowledge of all products, accessories, prices and key features of major competitors
* Ensure that the Manager is informed of all complaints and that appropriate action is taken in a timely manner
* Ensure that all actions taken regarding sourcing and delivering of vehicles are done within set budgets
* Ensure that vehicle handovers take place to complete satisfaction
* Respond to any customer concerns, raising issues as appropriate with the necessary party
* Commit to the principles and ethics of the company
* Ensure that all vehicle orders and sales are completed within set timescales
* Attend meetings training courses as required
* Ensure that all customers are informed of new developments and available options for all vehicles
* Maintain effective control of expenses
* Review debtor information to ensure that all outstanding monies have been collected and settlements cleared
* Any other duties as and when required.

In order to succeed in this varied Customer Service Administrator role, you will have:

* Previous experience of working in an administrative or customer service role
* A high level of customer service
* Outstanding communication skills, both written and verbal.

This is an excellent role for which our client is looking to recruit immediately. If you have the skills and experience outlined above, please contact us. Without these skills, your application will not be considered and you need not apply.

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 7 days please assume that you have not been successful for the role you have applied for.