Personal Banking Consultant

You like making a difference | We feel exactly the same

There’s never been a better time to join Santander as a Personal Banking Consultant within our Mays Meadow contact centre base in the heart of Belfast. Our goal is to become one of the best banks in the world to work for, you’ll be joining a company that’s focused on making things simple, personal and fair for both our customers, and our colleagues.

As a Personal Banking Consultant, you’ll put our customers at the heart of everything you do; expertly matching each customer’s needs to products and services that are right for them. The ability to build sustainable relationships with our customers will be essential in making that happen. Dealing with customers from across our wide customer base, you can expect variety, and challenges every day.

As a Personal Banking Consultant your main responsibilities will be:

* Making banking simple, personal and fair, by offering straightforward services, supported by a great range of products
* Putting our customers first to provide a great service every time
* To provide customers with impartial informed guidance on our full range of products and services available to them
* Building meaningful relationships with our customers, and working with colleagues to look after their day-to-day and long-term needs
* Identifying ways to improve our overall customer journey

What we’ll be looking for in you:

* The motivation to deliver outstanding customer experiences
* Ability to work proactively and manage workload effectively
* Proven experience of performing in a goal orientated environment working towards own and team deliverables.
* Experience in a customer-focused environment
* The ability to work well as part of a high-performing team
* Strong numerical and computer skills, to work in a highly regulated environment

Rewarding you

Salary: £26,000 per year+ bonus

As part of the family, you’ll continue to receive our simple, personal and fair rewards package. As well as your pay and bonus, you’ll be in control of your flexible benefits. What’s more, as you take on new challenges and responsibilities, you’ll be supported with all the tools, training and guidance you need to take your career even further.

Benefits include:

* 25 days Holiday plus bank holidays
* Santander Pension Scheme
* Employee Share Schemes
* Product discounts
* Retail and High Street discounts

We weren’t voted one of the Sunday Times ’25 Best Big Companies to Work For’ for nothing – we’ve got a reward package that’s simple, personal and fair. In addition to your pay and bonus, we offer you a benefits package that’s flexible and allows you to be in control, as well as all the policies, tools and guidance to support you.

We welcome applications from all sections of the community. Our Women in Business network provides women with valuable development tools. We’re creating a better balance of women in management positions, and empowering everyone to fulfil their true career potential.

Working hours

We are recruiting full-time roles working 35 hours per week. You will be working on a 7 hour rotational shift between 8.00 am to 9.00 pm across Monday to Friday and Saturday between 8.00am to 4.00pm.

Location

You’ll be working in our lively Belfast office just across from Central Train Station or a minute from all major bus routes, with the city centre at a five-minute walk. With a new onsite restaurant, Coffee shop and plenty of local shops, places to eat and gyms nearby, there’s something for everyone.

Why Santander?

With over 150 years of experience, we’ve built a strong, international presence, with more branches worldwide than any other bank. Dedicated to making things simple, personal and fair for our customers our aim is to become the best bank in the UK, and we know we can’t make it happen without our people. That’s why we promote an environment where everyone counts. With us, you’ll be encouraged to develop both professionally and personally, and by listening to your unique perspective, and turning your ideas into action, we’ll grow along with you.

We are committed to helping you achieve a reasonable balance between your home and working life. To support you in meeting your commitments outside of work, we offer a range of flexible work options, including part-time working, job sharing, career breaks and flexible holiday options and we support you to make a difference in your local community with volunteering and fundraising schemes.

Time to apply

If this sounds like a role you’re interested in then please apply on the link below.