Internal Sales Executive

Our client, a successful and fast growing challenger bank, is currently recruiting for 2 Internal Sales Executives. They will be the first point of contact for all accredited Intermediaries looking to place secured loan business and to work with these intermediaries to the successful completion of their packaged cases

Responsibilities

• Provide guidance and training to improve broker knowledge and packaging in order to minimise processing time of cases to completion and maximise conversion
• Ensure a streamline process when working with underwriting and intermediaries in order to maximise potential business whilst protecting the firm from unacceptable risk
• Be a pivotal part in achieving company secured targets whilst maintaining and promoting an exceptional level of customer service to both intermediary and applicant with good customer outcomes
• Prepare referrals for risk and senior management ensuring all relevant information has been included with recommendations
• Part pack applications enabling them to be passed to the underwriting department whilst meeting quality control and service level agreements
• Conduct outbound dialling campaigns throughout the month within agreed timeframes, which include but are not exhaustive of: data cleansing, brokers monthly pledges, ascertaining forecasted completion volume, confirming receipt of group bulletins and challenge business mix
• Work alongside the underwriting department and the intermediary in order to maximise completions
• Work with brokers to improve knowledge, packaging and encourage submission of part packs
• Maintain and expand personal market awareness and portray this to our intermediaries, overcoming objections and offering support to our intermediaries
• Maintain a detailed knowledge of competitor criteria/products to maximise opportunities for the bank
• To work towards personal targets set in terms of referrals, packs and quantity of calls while maintaining service level agreements, good customer outcome and ensuring excellent quality of work

Skills

• Good numeracy and literacy skills
• Strong working knowledge of Microsoft Office software
• Previous experience in achieving sales targets
• Knowledge of procedures and working practices within a secured lending environment