IT Systems Product Owner

Salary: £62,400 – £69,600 per year

Global manufacturing firm, established for over 100 years, has a requirement for a permanent IT Systems Product Owner, responsible for ensuring their core business systems meet the functional and business and customer requirements to align with their ambition strategy plans. This will involve working with key business users and collaborating with the IT & Business Solutions department to deliver system improvements and embed change into the business.

From a technical perspective this role will be responsible for identifying business requirements including documenting the functional and non-functional requirements, identifying the benefits, agreeing change request priorities with the Governance Board for the MS Dynamics CRM and eCommerce platforms. From a business change perspective this role will focus on embedding process and system changes, (taking into consideration the customer journey) into the business through training and knowledge transfer.

IT Systems Product Owner Responsibilities:

Identifying and working with functional colleagues to continuously improve UK functional policy and procedures to remove waste and increase customer experience

• Create, communicate, and gain approval for CRM/e-Commerce digital strategy/vision and CRM product roadmap, clearly articulating business capabilities (Customer Journeys) required to support/deliver of objectives/growth strategy

• Working with key colleagues and identify opportunities to continuously improve CRM/eCommerce Capabilities and procedures to remove waste, increase customer satisfaction and aligned to growth plans

• Represent UK at PMD Central advisory board, ensuring European CRM Strategy and Governance is aligned and supportive of UK growth plans

• Manage and prioritise CRM/e-Commerce demand ensuring alignment with Business plan

• Influence and collaborate with business teams (IT, Credit, PMD, HR, Legal, Compliance, Finance) ensuring they provide services and tools

• Take accountabilities for all operational matters related to CRM/e-Commerce IT platform and customer data, establishing appropriate Service Level agreement policies and Procedures working

IT Systems Product Owner Responsibilities:

You will have good knowledge of MS Dynamics CRM Online

• Good knowledge of system implementations including development, testing and deployment

• A proven track record of successfully managing business systems across multifunctional teams

• Good knowledge of Agile working practices including managing a product backlog and change management

• Good knowledge of business change management including embedding process and system changes into an organisation along with relevant training

• Good experience capturing business requirements and relaying these to technical developers

• Strong internal and external stakeholder management skills at all levels

Location: UK any location (Remote or Hertfordshire hybrid working)