Complaints Specialist

Salary: £14.4 – £15.6 per hour

An excellent opportunity has become available for a Complaints Specialist to work for this marketing leading organisation who are experiencing year on year growth. This role is a temporary assignment for approximately 6 months.

Complaints Specialist – About The Role

• You will have full ownership for your case load and will be responsible for ensuring deadlines are met.
• Carry out a full review of all aspects of customer concerns in line with company policy and guidelines.
• Using your own initiative to solve problems and make important choices.
• Making calls to customers at different stages of your investigation including the resolution of their complaint.
• Liaising with internal departments to gather information and identify opportunities for continuous improvement.
• Ensuring complaints are recorded accurately, investigated and resolved within regulatory timescales.

The successful Complaints Specialist will have

Experience of complaints handling would be advantageous however if you come from a customer facing role this could be a great opportunity for a career change.

You will have excellent communication skills and be able to provide written responses with the ability to build great relationships based on integrity and trust. 

You will be an essential member of the team dealing with complaint cases, communicating confidently and effectively over the phone, sometimes in challenging circumstances and always in a friendly, empathetic and professional way.

Complaints Specialist – Benefits

• Working in the office a minimum of 3 days per week and the rest from home
• Within close proximity of main transport links
• Competitive hourly rate and holiday pay

Howett Thorpe are acting as a recruitment agency in relation to this role and comply with all relevant UK legislation and do not discriminate on any protected characteristics. Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days, please assume that you have not been successful.

Refer a friend

If this job is not of interest to you, but you know a friend or colleague who may be interested, recommend them to us and receive a minimum of £150 in vouchers if we assist them in securing a permanent role and a minimum of £25 in vouchers if we place them in a temporary assignment. (Terms & conditions apply)