Part-Time Service Desk / 1st Line Support Technician

Part-time 1st Line Support / Customer Services Technician is required for a 6+ month initial contract (likely to be long term) based near Fareham, Portsmouth, Hampshire.

The client is offering flexible part time hours including mornings (Monday – Friday) and / or weekends.

Working within the central helpdesk team of a busy IT and Customer Services Department, you will be providing general telephone support including 1st Line Support (Hardware & Software).

Responsibilities will include providing a high level of Customer Services including call logging / basic trouble-shooting – remote fixes and escalating more complex issues to the 2nd line support team. Call numbers are around 35 per day with a 60% first time fix rate.

This is an ideal position for someone who has come from either and IT background, IT qualification or a Customer Services background that is looking to progress their career within an IT environment. For this role you need to have basic computer / IT skills but full training will be provided on the IT systems.

This position is to start ASAP and has the potential to become a long term / perm role for the right candidate. This position will Salary: £26,000+ holiday pay (PAYE) or £13.25 (Ltd / Umbrella) per year.

To apply for this position, candidates must be eligible to live and work in the UK

Connectus Technology Limited is acting as an Employment Agency in relation to this vacancy.