Customer Service Manager

Salary: £54,000 per year

A rare opportunity for a Customer Service Manage or Contact Centre Manager to join an innovative disruptor within the auto repair market and take on the role of Head of Repair based in Reading

• Motor repairs, warranty and insurance
• On-line and phone based team
• Customer service 
• Overseeing claims and repairs
• Leading a team of Engineers and Service Advisors
• A growing business

This unique role will demand a unique individual, a Service Manager who can equally well lead and contribute to the daily operation as well as manage & report for a £200,000 monthly budget.

The Customer Service Manager or Contact Centre Manager will be monitoring and pioneering the highest levels of customer service through overseeing and developing the processes, team members and partner organisations.

The successful Head of Repair will most likely be working at Customer Service Manager or Contact Centre Manager level within an insurance or warranty business. They will have a deep knowledge of contact centre operations plus a commercial understanding of business and (most importantly) will be keen to learn how a motor trade disruptor thrives and succeeds. 

This senior role offers a salary of up to £54,000 plus a bonus making the gross OTE £50,000. This is an office based role with office hours and benefts 

Please apply today to find out more.