Customer Service Administrator
Full job description
Howett Thorpe
Salary: £27,600 per year
Set just outside Guildford in the Peasmarsh area is an opportunity to join a distribution business in a challenging and varied role. This pivotal role in the business will see the postholder undertake a diverse range of tasks. The role will start on a two week temporary basis and convert to a permanent role. Competitive salary and KPI bonus scheme along with career potential in the business make this a really great prospect for an experienced, capable and resilient Customer Service Administrator.
Customer Service Administrator – About The Role
* Manage and process customer orders and quotations.
* Manage incoming phone calls.
* Generate sales leads.
* Identify and assess customer needs to achieve satisfaction.
* Build sustainable relationships and trust with customer accounts through open and interactive communication.
* Provide accurate, valid, and complete information by using the right methods/tools.
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
* Keep records of customer interactions, process customer accounts and file documents.
* Follow communication procedures, guidelines, and policies.
* Take the extra mile to engage customers.
The successful Customer Service Administrator will be/ have:
* Good communication skills.
* Customer service support experience – 1 yr minimum.
* Excellent listening skills.
* Results-driven.
* Able to work in a team environment
* Ability to stay calm and focussed under pressure
* Attention to detail
* Fast learner
* Engaging personality
* Problem-solver
* Analytical
* Patient
* Good keyboarding/type speed
* Multi-tasking, prioritising
Customer Service Administrator – Benefits
* Salary bonus scheme – approx: £27,600 pa
* Pension scheme
* Free parking
* 25 days holiday + bank holidays (note 5 days holiday each year must be taken at Christmas week)
Howett Thorpe are acting as a recruitment agency in relation to this role and comply with all relevant UK legislation and do not discriminate on any protected characteristics. Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days, please assume that you have not been successful.
Refer a friend
If this job is not of interest to you, but you know a friend or colleague who may be interested, recommend them to us and receive a minimum of £150 in vouchers if we assist them in securing a permanent role and a minimum of £25 in vouchers if we place them in a temporary assignment. (Terms & conditions apply)
To apply for this job please visit definitejobs.co.uk.