Fire and Flood Technician

Salary: £27,600 – £32,400 per year

Do you have damage restoration experience?

Do you have experience insurance experience

ABOUT THE COMPANY:

This working for a well respected insurance company

DUTIES AND RESPONSIBILITIES:

To undertake water damage and accidental damage restoration projects (drying, cleaning and sanitising as appropriate), ensuring customers receive excellent service whilst managing claims costs and expenses within the scope of the insurance policy.

Responsibilities

Effective day to day management of instructions under your control; excellent communications with policyholders and any other relevant individuals

Working closely with the First Response, Surveying and Claims teams to ensure that all instructions are acted on in a timely manner and in line with any KPI or SLA as required

Undertaking onsite inspections, installation and monitoring of drying equipment, mitigation assessments and cleaning following water and other perils

To ensure that works are carried out and completed in the shortest period possible and maintained as such until the claim is concluded

Maintain claim files to a very high standard ensuring that all documents, photographs, and communications are accurately recorded in chronological order for audit, complaints analysis and client review

Undertaking triage assessments and reporting accordingly

Working within the team to ensure that the claim is progressed efficiently and within the scope of the insurance policy

To work whilst maintaining safe working conditions in line with Health & Safety requirements and regardless of location

To ensure that all company property is kept clean, tidy, and maintained to the correct safety standards

To wear corporately identified clothing provided as required by the business

Preparing reports as required

To undertake any training or CPD or as required by the business

To work on an on call or shift-based rota ensuring business needs are met

To carry out any other reasonable management instruction

Experience & Knowledge

Full driving licence with no more than 3 points

Health and Safety training

IDEAL EXPERIENCE:

At least 2 years previous experience of working in construction and/or building works

Basic computer knowledge

Some experience of the following would be advantageous

Knowledge of the Insurance claims process

Previous experience within damage restoration

Asbestos awareness

Skills & Abilities

Excellent spoken and written communication skills

Excellent customer service skills

Tact and assertiveness when dealing with customers who may be distressed

Ability to work within a team and with a wide variety of customers

Ability to work well under pressure and meet deadlines

PC literate with good administrative skills

Ability to take direction and to take on increased ownership and responsibility when necessary

Personality & Motivation

Helpfulness and a passion for customer service.

Driven and enthusiastic – meets or exceeds targets

Empathy and understanding

Confident and professional attitude

Active and energetic

Takes ownership of problems and drives for effective solutions

Restoration and flood and water