Solution Architect – Post Sales

Salary: £660 – £720 per day

Solution Architect – Post Sales

High competitive Remuneration including Bonus scheme.

Excellent benefits package inc. 27 days holidays, Medical, Pension, Life

Home office location (UK HQ in central London)

Our client:

* Is a leading international developer of omni-channel customer experience solutions: cloud delivered customer service, contact centre and customer engagement platforms (Contact Centre as a Service – CCaS) with the flexibility and scalability to support smaller enterprises and global corporations.

* They have 6 International offices across EMEA and South East Asia and a well-established UK presence over the last decade. A regular contender for various Forrester/ Gartner ‘MagicQuadrant’ (5 years a Challenger brand) style awards in the Contact Centre software solutions sector.

Role Purpose:

* The ideal candidate will bring proven technical and post sales skills in a solution-sale based B2B tech market, ideally the contact centre or a related vertical.

* As importantly, they will be ‘customer facing’ – able to present with gravitas complex technical solutions, join the dots between technology and the business benefit, manage customer expectations and establish technical credibility.

Duties & Responsibilities:

* Manage delivery of solutions to customers.

* Implement and project manage deliveries.

* Be the primary customer contact during said deliveries, managing expectations and owing the overall delivery plan, including dependencies, assumptions, timelines, risks.

* Be accountable for the delivery from start to finish.

* Perform detailed implementation of solutions with the customer.

* Ensure a timely delivery with the right quality.

* Handing over implementations to support. This is the formal handover of the project.

* Keep sales team and management updated proactively on progress of all projects.

* Proactive customer engagement and ensures timely execution of projects.

* Keep a project plan – tasks, timings, assumptions, dependencies, risks etc. and actively manage stakeholders to deliver.

* Promote best practice implementation of CC solutions.

* Be a positive representative of the company and its brand in the marketplace

Skills & Experience:

Higher education / Degree in economics and / or technical subjects

Previous professional experience gained in Contact Centre, Telecom, Cloud Provider or programming / integrations environment.

Experience with Enterprise Voice, Contact Centre or Unified Communications platform

Technical knowledge of basic telephony (SIP/VoIP) routing, SIP trunking, SBCs Capability

Full technical knowledge and exposure to the following technologies; IVR, CTI, WFO, Voice Recognition and CRM

Confident and adept at presenting and engaging with customers and stakeholders

Know how to support sales engagements.

Passion for technical understanding of the product areas

Comfortable with assisting engagements on a technical level

Know how to support sales engagements

Ability to maintain a high level of relevant technical knowledge in order to have meaningful conversations with prospects

Structured and succinct in communication – verbal and written, on email and in proposals.

Takes pride in the company, our image, and work ethics

Be a positive representative of the company and its brand in the marketplace

Must have evidence of, or be able to show aptitude of, passion for technology and how it drives business benefits

Analytical and results-oriented