Onboarding Administration Assistant

Onboarding Administration Assistant – 3 months+ £14.85ph

My client is a leading financial services technology company. They are currently recruiting for a temporary Onboarding Administration Assistant to be located in their London office

Job Specification

The Project

The company are currently developing a major upgrade to its E-commerce payments service. The main objective of the upgrade is to simplify the experience for the customer, one of the key targets being to get the majority of customers trading within 24 hours of having completed the online application form

The service was recently launched online. This service will be rolled out to Medium size and Corporate customers over the coming year.

We are a small team and look after all aspects of the product lifecycle from design and development, to getting new merchants on board.

We are looking for an administration assistant to manage the customer onboarding process.

The Role

Deal with all new customer applications and questions around the application process promptly (under the supervision of the product director).
Review applications to ensure they are complete and liaise with the customers to get clarification where necessary.
Complete basic due diligence checks which involve a medium level of financial expertise.
Communicate (and follow up) open applications with the main onboarding operations team to ensure that these are dealt with on a timely basis.
Interact with customers to ensure that all relevant additional material has been received in order to complete the application process.

Key Accountabilities

Manage all new customer applications from reviewing the form, getting clarification, performing basic financial checks, through to collecting additional information and documentation in order to complete the application process.
Liaise with the main onboarding operations team to track progress of the application.
Act as the point of contact for all new customer application queries.
Monitor open applications daily to ensure we meet the 24 hour SLA where possible.
Assist the product director with ad hoc tasks as and when required.

Skills and Experience

Detail oriented, with the ability to multi-task and follow through to delivery
Excellent verbal and written communication skills
Competent in excel
Finance background
Willingness to learn and an interest in the payments space

If your application / interview is successful, you must be able to pass a full credit check and basic disclosure check.

To apply please send your CV ASAP