Ticket Operations Manager

The Lowry Centre has an exciting opportunity for a Ticket Operations Manager to join their growing team based in Salford Quays, Manchester. The role is a full time, permanent position working 37.5 hours per year. We are offering a salary of £36,000per annum plus staff benefits.

The Lowry is an internationally acclaimed visual and performing arts centre situated at the heart of MediaCityUK, one of the world’s most exciting culture and media destinations.

Quaytickets, based at The Lowry, offers professional ticketing and contact centre solutions for a range of clients including: city councils; west end theatres; music promoters and arts festivals, selling over 1.3 million tickets each year. 

We are looking for an experienced and highly motivated Ticket Operations Manager to manage the delivery of The Lowry and Quaytickets ticketing services. Reporting to the Head of Ticketing you will be responsible for a large team of c100 permanent and casual staff providing a range of ticketing services to clients throughout the UK.

Key Responsibilities as our Ticket Operations Manager include:

You will manage our 40 seat contact centre including the contact centre management software, staff recruitment, training, development and performance. You will also have existing knowledge of or be willing to learn to an advanced level our 4 ticketing systems Audience View, ENTA, Spektrix and SRO4. 

You will be responsible for ensuring the team deliver the highest standards of customer care at all times. You will ensure KPIs are monitored, achieved and exceeded, whilst putting in place strategies to ensure the highest levels of efficiency are delivered in the contact centre operation. You will also be responsible for box office counter operations both at The Lowry and off site with Quaytickets clients (for example at festivals or seasonal events) as well as ticket dispatch and fulfilment.

Skills and Experience needed to become a Ticket Operations Manager:

You will be an accomplished people manager with experience of delivering services in a multifaceted business. You will have experience of leading and motivating teams through periods of business expansion, consolidating processes and procedures and motivating teams to achieve their targets and goals.

You will have experience of effective resource planning to meet multiple service levels agreements and ensure the team remains agile in order to respond to and meet the challenges of our expanding client base.

If you feel you have the skills and experience to join our team as a Ticket Operations Manager please click ‘Apply’ now!

The at 10.00am.

Previous applicants need not apply.