Automotive Service Desk Receptionist

Our client is a well-established dealership who requires Two Service Desk Receptionist to join their team.

We are looking for candidates who have experience in an Automotive Service Desk Reception.

Duties will include:
Telephone and Customer Facing customer service.
Responsible for providing a service scheduling their vehicles in for a service
Advising customers on minor technical issues
Liaison with the workshop to chase work
Calling customers to advise when vehicles are ready to collect
Booking in vehicles in for work
Updating customers on maintenance or repair work
Greeting customers in to the service area
Gaining authorization for any additional work to be carried out
Deal with customer queries and resolve all issues maintaining customer’s satisfaction.

There are two vacancies available.
Monday to Friday 6am – 2pm
Monday to Friday 2pm – 10pm

Both positions require flexibility based on company needs – an odd Saturday morning may be required

20 days holiday plus bank holidays