Sales Operations Administrator

Rullion Resource are currently recruiting on behalf of their client for a Sales Operations Administrator for their client in Bradford.

Our client specialises in information solutions and leverage one of the largest sources of consumer and commercial data, along with advanced analytics and proprietary technology.

Overall primary purpose of the role:

The Sale Operations Administrator will be part of a team based in Bradford providing client administration support to our clients Sales Teams to facilitate a professional and timely service to our clients.

The Successful candidate will be responsible for supporting the sales teams through ownership of administrative and support related activities for clients.

The successful candidate will be required to work closely across cross functional teams to deliver agreed tasks and support within defined service level ensuring maximum efficiency in the team.

Essential Function/Task:

The essential functions/tasks associated with the role:

– Working with Sales Managers to translate client requirements to the appropriate workflow and owning the request through to delivery.

– Engagement of internal teams to deliver new client credentials or changes to existing client accounts

– Raising requests on behalf of clients for support or service from resolver groups

– Production of standard and bespoke client reports

– Managing monthly usage and manual invoice process, including invoice query, investigation and resolution processes

– Ability to handle inbound telephone calls

– Works to a high standard of performance at all times

– Works effectively as part of a team

– Follows company and departmental procedures at all times

– Other duties as required

Knowledge Areas:

– Industry/Client knowledge

– Understanding of the sales environment and inherent time pressures

– Understands the client management process and support that is required

– Highly proficient in Microsoft Office (especially Excel, Powerpoint and Word)

– Highly proficient in Microsoft Outlook

– High degree of typing and computer skills

– Professional Competencies

– Communicates Effectively

– Ability to communicate in a clear, concise and professional manner at all times in written and verbal communication.

– Builds relationships internally and externally whilst demonstrating brand values

– Patience, tenacity and ability to prioritise when under pressure.

– Competent written language skills, particularly grammar and spelling

– Listens effectively to understand what is required and questions where necessary to ensure full understanding of requirements

– Answering phone and liaising with internal and external stakeholders

– Manages Relationships

– Liaising with internal teams such as: IT, Sales, Credit Control

– Is a team player and must not be afraid to take an active involvement

– Proactively offers support to colleagues in team

– Maintains contact with key stakeholders to ensure they are kept up to date with status

– Willing to take on new tasks and responsibilities in order to support the team
Organizing

– Is highly organized and able to juggle competing priorities and a fast paced workload as required by the team

– Communicates and shares priorities with the team to ensure agreed team priorities and deadlines

– Good attention to detail

– A high level of accuracy

– Ability to learn quickly to absorb relevant information about the business, our products and services and our clients to ensure exceptional levels of customer service (internal and external) is delivered at all times – a relentless and versatile learner

– Analyses both successes and failure for clues to improvement

– Experiments and tries unconventional approaches to find solutions

– Enjoys the challenge of unfamiliar tasks

– Quickly grasps the essence and the underlying structure of anything

Experience Requirements:

– Has performed administrative support in a fast paced client management environment previously

This is a fantastic opportunity to experience work in a large growing organisation.