Hire Controller / Customer Services

Salary: £26,574 per year

Company – Leading construction services company

Job Title – Hire Controller/ Customer Services

Location – Worksop

Hours – 8am-5pm Mon-Fri

Salary – £26,574 + £2K bonus (potential salary increase to £23,145 after probation)

We have and exciting opportunity for a Customer Service Advisor to work for a national company that supply equipment and services into the construction industry. The client is looking for an enthusiastic, organised and flexible all-rounder to work on a busy hire desk.

The main parts of the role include:

• To ensure that customer requirements are dealt with efficiently and effectively whether received by phone or electronically.
• Establish and maintain positive and effective working relationships with Branch Managers and the Regional Operations teams
• Establish and maintain positive and effective working relationships with the Balfour Beatty Internal and External Plant Desk Teams and Managers
• Effective and efficient resolution of complaints from customers and operational colleagues
• Use of internal escalation procedures for complex or unresolved complaints
• Effective management of off hires
• Application of agreed hire rates to customers as set up on agreement
• To ensure that the hire order going to the depot is complete, ensuring all information has been obtained from the customer and relayed to the branch in a timely manner
• Ensure all orders and queries are accurately input on to the system

REQUIREMENTS

• Excellent customer service and communication skills
• Excellent telephone manner
• You must be reliable, punctual and enthusiastic
• You must be well organised.
• The successful candidate will need to be self-motivated and proactive.
• Team player
• GCSE Maths and English