Insurance Claims Administrator

Insurance Claims Administrator, £18k – £22k Finchley, London

Our client was established in 1983 with a passion for professionalism, integrity and continuous development. Since then, through organic growth and sensible acquisition, they have adapted and expanded their services under a group structure to provide an array of focused property services to their existing and future clients.

They continue to grow through dynamic and innovative management, outstanding value and high level customer service.

Position: Claims Administrator
Location: Finchley, London
Salary: £26,000 – £26,400per year

ROLE:
The Insurance Claims Administrator is to manage property damage claims on behalf of our clients ensuring that damage is repaired quickly, liaising with lessees and contractors as well as Insurers to ensure the smooth conclusion and payment of claims and to assist the Group Insurance Controller with day to day administrative duties.

RESPONSIBILITIES:
a) Providing advice to the company’s clients on making a claim and the processes involved.
b) Processing new insurance claims notifications; collecting accurate information and documents to proceed with a claim; guiding the company’s clients on how to proceed with the claim.
c) Contacting trades people from a network of approved professionals and arranging for them to make repairs on the policyholder’s property.
d) Organising the submission of a claim to the relevant Insurer and monitoring the progress of a claim to conclusion.
e) Building relationships with loss adjusters, as well as other legal / claims professionals.
f) Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines.
g) Providing management with statistical information on trends and claim volumes.
h) Organise appointments for property Valuation Surveys in accordance with the company’s scheduled programme.
i) Monitor progress of the Valuation Surveys until the survey is received.
j) Action distribution of the Valuation Survey and arrange the appropriate insurance required with the Insurance Controller.
k) Assisting the Insurance Controller with day to day tasks and renewals as required.

ESSENTIAL SKILLS / EXPERIENCE:
a) Insurance claim handling experience.
b) Excellent communication skills, both verbal and written.
c) Clear, concise and professional telephone manner.
d) Excellent customer service skills.
e) Confident user of Microsoft Office packages, including word, outlook and excel.
f) Good time management skills.
g) An effective team player – willing to help others.
h) A positive “can do” attitude.

DESIRABLE SKILLS / EXPERIENCE:
a) Have previously worked within the Property Management industry.
b) QUBE software experience.

You may have experience of the following: Insurance Claims Administrator, Financial Services, Case Handler, Customer Service Advisor, Insurance Administrator, Claims Handler, Insurance Services, Loss Adjuster, Liabilities, Claims Handling, Adjuster Assistant, Property Adjuster etc.

This vacancy is being advertised by Easy Web Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.