Insurance Administrator

Salary: £27,600 – £30,000 per year

Insurance Administrator

Hemel Hempstead

37.5 hrs/week – Monday to Friday

Our client who is an international logistics company are looking for an experienced administrator to join their Quality, Compliance & Insurance team

Duties will include:

• Processing claims received via all mediums to a satisfactory conclusion. 
• Informing insurance company of claims and providing all relevant information. Hold the haulier / third party liable sending the correct information and documentation.
• Arranging surveys in a timely manner particularly where temperature claims are involved. Ensuring survey details are communicated to the STI Quality manager
• Supporting the insurance company with information requests whenever necessary. 
• Recording claims in the claims tracker and updating with information as the claim progresses. Keeping up to date files of all required information and documents.
• Supporting the finance function process invoices and payments in relation to claims. 
• Logging and processing seal rejections on the claim’s tracker, seal rejection log and in Carlo, invoicing hauliers where necessary.
• Arranging salvage and disposal of goods where necessary and provide correct documentation to insurers whilst maintaining accurate record internally. 

• Produce and process sales invoices, including all documentation required by each client / liable third party.
• Ensure all transactions are processed in a timely manner
• Produce monthly KPI reports for claims and quality assurance
• Support QA manager with haulier compliance, ISO9001, BRCGS and health & safety compliance

Essential skills & experience:

• A self-motivated individual who has good attention to detail the job holder is expected to manage own workloads in order to meet necessary deadlines.
• This will be a client and haulier facing role – Good communication and diplomacy skills are essential.
• Ability to write and structure concise and coherent letters.
• Microsoft Office Skills essential – Excel, Outlook, Word
• Administration experience 

Preferable/beneficial experience:

• Knowledge of freight, logistics, and any insurance experience is beneficial
• Knowledge of a European language is useful but not essential