Membership Executive / Sales Administrator

The Federation of Master Builders (FMB) is the UK’s largest trade association in the construction sector representing over 9000 small and medium sized building companies. As part of its exciting modernisation programme the FMB is relocating its membership department to Rothwell, Leeds and this has created new opportunities.

With a membership of over 9,000 companies and individual builders, the Membership Executive / Sales Administrator will provide sales administration support and be the first point of contact for member’s enquiries.

Job title: Membership Executive / Sales Administrator
Location: Rothwell, Leeds (search within a 30 mile radius)
Job type: Permanent
Salary: £26,000per year
Hours: Monday- Friday 9.00am-5.00pm
Benefits: Excellent pension contribution; generous holiday arrangements; free parking

We are seeking a professional and enthusiastic individual to work in a newly formed team. You will have an excellent telephone manner, be able to engage with members and be pro-active in seeking ways to improve and enhance their member journey.

Previous experience in a customer focussed role/member organisation is preferred and excellent customer service skills are paramount. In addition, you will be organised, methodical and demonstrate a ‘can do’ attitude as well as having excellent attention to detail.

RESPONSIBILITIES:

• Act as the first point of contact for members and prospective members
• Provide a full sales administration service by processing applications for membership in accordance with the processes in place at the time
• Arrange external inspections
• Process and input financial transactions including membership subscriptions, renewals and reminders by cheque, credit card, direct debit, input and update information into the internal member database
• Process resignations, retirements, changes of name and addresses

You may have experience in the following roles Customer Services Advisor; Customer Services Assistant; Customer Service Associate; Membership Administrator; Customer Services Representative; Customer Representative.

at 9.00am.

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