Receptionist / Call Centre Advisor

Medical service company seeks a service representative to join their team. You will be dealing with confidential and sensitive calls.

Duties:
The ability to receive and respond positively to constructive criticism following telephone call auditing e.g tone of voice, pace of conversation and appropriate terminology.

Exercise professional judgement and deliver an appropriate response to internal and external customers at all times.

Determine appropriate needs of the caller with the limitations of the contracted service.

Identify possible risk/emergency situations and immediately refer those callers to the appropriate resource

conduct any ad hoc administration

Skills Required:

IT skills – advance level of Microsoft Office
The ability to work to a high level of accuracy and attention to detail
The ability to communicate effectively with a wide range of individuals.

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.