Repairs Call Centre Agent – P / T

MMP Consultancy are working with a Specialist RSL to recruit a Repairs Call Centre Agent to work on a Part-Time basis in Central London.

The ideal candidate for the Repairs Call Centre Agent role will be enthusiastic and keen to learn with exceptional customer service skills. The role will be focused on providing an exceptional service to the organisations current tenants ensuring all queries are dealt with in a time effective manner with excellent results, this could include liaising with external agencies and/or contractors. You will be working as part of a team to respond to enquires from residents in relation to their property repairs and maintenance.

The ideal candidate to the role of Repairs Call Centre Agent will be responsible for:
– Providing excellent customer service to all tenants
– Liaising with contractors and engineers in order to resolve all jobs raised, effectively communicating with the tenant the whole way through
– Updating the database to ensure all queries and resolutions are logged

The ideal candidate to the role of Repairs Call Centre Agent should be able to demonstrate:
– 2 years+ experience of working within a Contact Centre – ideally within a repairs/housing capacity
– Excellent customer service skills
– A good attitude and willingness to learn
– You must have a proven track record of managing large volumes of inbound calls and using specialist housing repairs database systems.