Technical Support – Infrastructure

Salary: £54,000 per year

We are actively building diverse teams and welcome applications from everyone

Role: Technical Support – Infrastructure

Location: Hybrid working – Birmingham/Remote

Salary / Package: Upto £54,000 + Car/Allowance plus large company benefits and access to fantastic personal development opportunities

SCC is Europe’s largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as an Technical Support Infrastructure engineer.

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe’s largest privately-owned IT Company

Key Responsibilities:

• Supporting some of our highest profile customers across a range of Infrastructure technologies.
• Supporting the DCS Infrastructure engineering team in the advanced troubleshooting of customer’s environments
• Managing incidents and problems appropriately within agreed service levels
• Identify Technical Problems and potential Service Improvements across customers Virtualisation and EUC environments
• Participate in an on-call technical escalation process outside of UK Business hours

Key Skills/Experience

• Advanced technical knowledge of Exchange technologies (Exchange, Office 365, ISA / TMG / Forefront, Symantec Enterprise Vault, Mimecast, Websense, BES)
• Strong background with core network, computer and storage technologies in large-scale deployments
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Possess excellent customer service skills
• Demonstrate the ability to work with colleagues and stakeholders at all levels

As you will be working alongside our colleagues in the UK Public Sector, you will be required to undertake Security Clearance

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Interested?

Then click the response button now!

At SCC, we take the privacy and security of your information very seriously, any information we hold will be in accordance with current data protection legislation.

Upon submitting your application SCC will process your information in line with our privacy policy which can be found on the SCC Careers website under ‘Recruitment Privacy Policy’