IT Support Specialist

Salary: £30,000 – £42,000 per year

Proven IT support professional, with experienced gained either in-house or for a managed services provider, required to assist in resolving IT and technical issues for a growing global organisation.

The Position:

Based at our client’s UK location in County Durham, the successful candidate will be expected to:

• Handle daily technical support activities (desktop support, user support, permissions support, etc.)
• Coordinate Windows updates, software deployment and policy rollouts
• Install and configure computer hardware, OS Images and custom software
• Troubleshoot various application issues and act as additional support for Senior IT Staff
• Support HR requirements for onboarding/offboarding
• Support workstation and peripheral deployment of equipment including phones, speakers, etc.
• Carry out detailed documentation of systems/procedures (ticket history and solution, logs of changes, etc.)
• Update IT asset inventory
• Support users with face-to-face, phone, email, or text to help set up systems or resolve issues
• Troubleshoot and collaborate with Senior IT Staff for system, network, hardware and software issues
• Manage a high volume of email correspondence and follow ups
• Support cross department needs and specialized software support with software vendors

The Candidate: 

Applicants will be required to demonstrate:

• A minimum of twelve months’ experience in IT support and/or Help Desk
• Proficiency in troubleshooting of Windows 10 and Office applications (Word, Excel, Outlook, Power Point, etc.)
• Expertise in managing printer and driver installations
• The ability to create how-to videos for (and/or deliver direct training to) internal staff
• (Ideally) proficiency in the use of OneDrive, Microsoft 365 Portal, AV equipment, technical meeting rooms
• The ability to prioritize and manage several open cases at one time

The Company:

Our client is a private equity backed security and authentication company whose global footprint and continued growth ensures fantastic opportunities to progress your career.